SurveyCairn for iOS
Support and troubleshooting
SurveyCairn is used in many different server and research environments. The guidance below is intended to help a field team identify whether a problem is local to the device, related to a form, or controlled by the server administrator.
Before requesting help
- Record the SurveyCairn version, iOS version, device model, and the name of the affected form.
- Note whether the device is online, whether the problem occurs with a sample form, and whether another device sees the same behavior.
- Remove passwords, access tokens, participant identifiers, and other confidential research data from screenshots or diagnostic descriptions.
Common issues
Server connection
Check the server URL, account permissions, and network connection. KoboToolbox deployments may use different regional hostnames. The server administrator should confirm that the account can list and download the project’s forms.
Forms and updates
Open the project’s form list and synchronize deliberately. Forms with a newer server version are marked as available for update. Keep an existing local form when the server version has not changed unless the deployment requires a fresh download.
Offline collection
Downloaded forms and drafts are stored locally. A submission can remain queued until connectivity returns. Keep sufficient device storage available, especially for photo, video, and audio captures.
Camera, audio, and location
Review the corresponding iOS permission in Settings. A form must also request the relevant field type. If a permission was denied, close and reopen the form after enabling it.
Project contact
SurveyCairn is maintained as an independent project by Werner Hertzog. For app-level questions, use the public project profile or the support contact shown with the App Store distribution. For questions about a particular study, participant data, or server permissions, contact the organization that administers that KoboToolbox or ODK Central deployment.
Security reminder. Do not send passwords, API tokens, private form packages, or identifiable participant data in a support request.